At Hello Inn Hospitality, we strive to provide the highest level of service and satisfaction to our valued customers. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund.

Refund Eligibility:

1.1. Food Quality: If you receive an order with food that does not meet our high-quality standards or if there is a significant issue with the taste, texture, or preparation of the dish, please contact us immediately.

1.2. Order Errors: In the event of a mistake made by our staff that results in an incorrect order, we will gladly refund or replace the item(s) in question.

1.3. Cancellation: If you need to cancel your reservation or order due to unforeseen circumstances, we may offer a refund depending on the circumstances and the advance notice provided. Please contact us as soon as possible to discuss your cancellation.

Refund Request Process:

2.1. Notification: To initiate a refund request, please contact our customer service team by phone or email within 24 hours of receiving the order or experiencing the issue. Provide relevant details, such as the order number, date, and specific reason for the refund request.

2.2. Investigation: Our team will carefully review your refund request and investigate the issue to ensure it meets the eligibility criteria outlined above. We may request additional information or evidence, such as photographs, to assist in the evaluation process.

2.3. Resolution: Once our investigation is complete, we will contact you to discuss the resolution. This may include offering a replacement, store credit, or issuing a refund to the original payment method.

Refund Method:

3.1. Original Payment Method: Refunds will generally be processed through the original payment method used for the order. Please note that it may take several business days for the refunded amount to reflect in your account, depending on your financial institution.

3.2. Store Credit: In some cases, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases at Hello Inn Hospitality.

Non-Refundable Items:

4.1. In certain situations, specific items or services may be non-refundable. These include but are not limited to gift cards, promotional offers, or items that have been consumed or partially consumed.

Our team is here to assist you and ensure your satisfaction with our services. We appreciate your understanding and cooperation in adhering to our Refund Policy.

Note: This Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website or contact us for the most up-to-date information.